This Coffee Talk features an open conversation with Luke Nyswonger, a technical content and learning experience leader who spent more than 22 years at Microsoft helping build and scale one of the largest technical education platforms in the world.
Luke was part of the team that launched Microsoft Learn and went on to lead programs spanning certification strategy, learning infrastructure, content onboarding, and major Azure guidance portfolios. The conversation will explore how Microsoft approached the challenge of teaching complex, fast-changing technology to millions of learners at scale — and what that experience offers to anyone building education, enablement, or certification programs today, including those of us working in cybersecurity and the CvCISO community.
Rather than a product walkthrough, this discussion will focus on the underlying decisions: how content strategy, learning design, and platform architecture come together to support real skill-building; how organizations balance self-service content against structured learning paths; and how AI is beginning to reshape content authoring, personalization, and the overall learning experience. Luke will also share perspective from his current work building an AI-powered certification platform, offering a practitioner's view of where learning technology is headed next.
As always, this Coffee Talk is free, open to the public, and qualifying participants can earn 1 CPE.
ATTENDEE TAKEAWAYS
A behind-the-scenes look at how Microsoft Learn was built and scaled, and the lessons learned along the way
Practical thinking on balancing self-service content with structured, guided learning paths
Insight into how certification and credentialing programs are designed to support real-world proficiency
A look at how AI is changing content authoring, learning personalization, and knowledge platforms
Ideas that translate directly to cybersecurity education, enablement, and the CvCISO community
SPEAKER: Luke Nyswonger, Content & Customer Education Leader
Luke Nyswonger is a technical content and learning experience leader with more than 25 years of experience helping people understand and adopt complex technology. Over more than 22 years at Microsoft, Luke held leadership roles spanning technical support, developer education, certification strategy, Microsoft Learn, and Azure technical content. He was part of the broader team that launched Microsoft Learn and later led teams and programs supporting Microsoft certification, learning infrastructure, content onboarding, and major Azure guidance portfolios.
Today, Luke is exploring the next chapter of his career at the intersection of learning design, technology, and artificial intelligence. He recently founded and launched Cert Buddy, an AI-powered certification preparation platform, and plans to pursue graduate studies in learning design and technology. Luke is also a U.S. Navy veteran and is passionate about making high-quality technical learning practical, accessible, and available to everyone.
Visit Luke on LinkedIn: https://www.linkedin.com/in/lnyswonger/
Learn more about Luke's work at https://www.lukenyswonger.com
DETAILS:
Date: Thursday, August 27th
Time: 12:00 - 1:15 p.m.
Location: Online via Zoom
CPE: 1
ONLINE
Online access is available via the chapter’s Zoom account (registration below).
Attendance capacity is 500