Topic: ISACA.org web site outage - EXAM PREPS WILL BE AFFECTED -

Details:
Dear San Diego Chapter Members, 
ISACA corporate will be transitioning to a new association management system. This new system will help ISACA deliver more valuable, relevant, and personalized information to us. 

As part of this transition, the ISACA website, including the site which hosts certification exams, will need to be taken offline for approximately six days in what we hope will be mid-September. The “site blackout” is tentatively planned for 8-14 September, and the certification exam blackout is planned from 8-13 September. If the blackout dates need to be changed, all members—and exam candidates who would be impacted—will receive ample notice should dates change. 

During that time no one will be able to transact any business on the ISACA website, including taking or registering for a certification or certificate exam.


Questions and Answers about ISACA’s New Customer Management System (CMS) 

• Why is ISACA transitioning to a new customer management system (CMS)?
  ISACA’s current CMS has been in place for 20 years, and the level of customization over the years has made it impossible for ISACA to make additional critical updates. As a result, it has reached the end of its life. The new solution is more modern and functional, which will benefit ISACA members, website users, and ISACA staff. Why will there be a planned outage? Moving to an entirely new customer management system includes a major overhaul of financial, inventory management, e-commerce, and other capabilities, which necessitates several steps during the transition. The time allotted for the outage will help ensure the transition is as smooth as it can be, and that all integrations are successful.
  

• What is the exact timing of the outage?
  The outage is currently scheduled to start on 8 September at 11:00pm Chicago time (9 September at 4:00am UTC) and end on 13 September at 9:00am Chicago time (2:00pm UTC). Note: These dates and times are subject to change; however, members will receive ample notice if they shift.
  

• What will the outage affect?
  The ISACA website (including the chapter leader portal), learning management system, and the Engage platform will be completely unavailable during this time. This means any chapter sites hosted on Engage will be unavailable, as well. Please ensure you download any materials or information you need from these sources in advance of the outage. Candidates who are scheduled for exams within 30 days after the blackout will receive a special communication reminding them to access online study materials before they become temporarily unavailable during the outage.
  

• What are some of the biggest member-facing changes?

• The “Log In” and “My Info” pages will look different.

• The renewal process on the website will look different.

• Registration will be simplified for ISACA Global events.

• The website will have a slightly different look, a new/streamlined checkout process, and better ways to search ISACA products. Video tutorials related to all significant changes are scheduled to be available in early September
  

• How will chapters be impacted?
  Members and chapter leaders will be unable to access the ISACA website, including the Chapter Leader Portal, during the planned outage.
  

• How can members and chapter leaders contact ISACA during the outage?
  ISACA San Diego members can email us at isacasandiego@gmail.com. For time-sensitive matters, members and certification holders can contact ISACA’s Customer Support Team via phone (+1.847.660.5505); however, those with questions are encouraged to first reference the variety of self-help options that will be available on the ISACA website in the form of frequently asked questions (FAQs), banner messages, and videos.

Thank you,
Your ISACA San Diego Leadership Team